Refund policy
At POPI Atelier, we regret that we do not offer refunds.
Exchange Policy
You may exchange full-price merchandise for another item within 5 days of receiving your order.
Please note that POPI Atelier cannot accept returns or exchanges if:
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The return request is made after the 5-day exchange period
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The item has been worn, damaged, or altered
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The item is not in its original packaging with labels attached
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The item was purchased on sale or at a discounted price
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A promo code or discount was applied to the order
Sale and discounted items cannot be returned or exchanged.
How to Request an Exchange
To request an exchange, please follow these steps:
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Send an email to popi.atelier@gmail.com
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Include:
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Your order number
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Your reason for the exchange
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A copy of your payment confirmation
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You will receive a response confirming:
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Whether the exchange has been approved or declined
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The availability of the requested item
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The return address
Customers are responsible for their own return shipping costs.
An additional R100 shipping fee will be required to dispatch the exchanged item.
Please note that shipping costs are non-refundable.
Returning Your Item
When returning an item:
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Pack the product in its original packaging
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Ensure all labels and tags remain attached
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Send the parcel to POPI Atelier
We strongly recommend using registered or tracked shipping, as POPI Atelier is not responsible for items lost during return shipping.
Damaged or Defective Items
At POPI Atelier, we pride ourselves on the quality of our garments.
If you receive a damaged or defective item, please contact us immediately.
Email: popi.atelier@gmail.com
Please include:
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A description of the issue
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Clear images of the defect
The item may need to be returned to us for inspection.
If the damage is confirmed to be a manufacturing defect, we will arrange a replacement or refund.
If the issue is caused by normal wear and tear or misuse, the item will be returned to the customer.