Shipping policy

Shipping & Delivery

POPI Atelier operates primarily as an online store.

All deliveries are door-to-door to the address provided when placing your order.

If the recipient is unavailable at the time of delivery, the parcel may be left with someone at the property who can sign for it.

Please note:

Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

If delivery attempts are unsuccessful and the parcel is returned to POPI Atelier, the customer will be responsible for paying for re-delivery.

Shipping addresses can only be changed before the order has been dispatched.

Please ensure your address details are complete and accurate, including apartment or unit numbers.

Once the parcel has been shipped, we cannot modify the delivery address.

Orders are dispatched within 24–48 hours (excluding weekends and public holidays).

Orders placed on weekends or public holidays will be processed on the next working day.

If there are delays, customers will be notified via email, SMS, or social media.

Delivery within South Africa usually takes:

Please note that pre-orders may take longer.

Once your order has been dispatched, you will receive a tracking number.

If you have not received your tracking details, please contact us.

If your order has not arrived after 6 working days, please contact us with your order number, and we will assist you as soon as possible.